Can I open-source Gorgias?
YES · mature open-source replacementYes. Chatwoot (36k stars), Zammad (5k stars) are mature open-source replacements for Gorgias — self-host with real ops work and stop paying $60/mo.
People still pay for Gorgias because support software survives because missing or misrouting one customer message is expensive and every channel behaves differently. The recurring cost buys message delivery, webhooks, threading, identity, permissions, attachments, notifications, spam, search, uptime, and retention, not just the visible interface.
xdeep commerce integrations, order actions, automation, AI, and high-volume support operations
xomnichannel integrations
xlarge-scale deliverability
xAI resolution tuning
xenterprise routing and compliance
These projects already replace it, free.
CChatwootEmail and Shopify conversations share one inbox; useful ecommerce plumbing, minus Gorgias's deeper store automations.open source↗ZZammadHelpdesk and ticketing that pulls email, chat, phone, and socials into one agent workspace.open source↗What each one is, in full: Chatwoot · Zammad
no votes, no pay-to-list · just what's real
Gorgias pricing
| plan | monthly | annual (per mo) | what you get |
|---|---|---|---|
| starter | $10/workspace | — | 50 billable tickets/month; 3 user seats; email only; 2 API requests/second |
| basic | $60/workspace | $50/workspace | 300 billable tickets/month; up to 500 user seats; 2 API requests/second; unlimited stores |
| pro | $360/workspace | $300/workspace | 2,000 billable tickets/month; up to 500 user seats; 2 API requests/second; unlimited stores |
| advanced | $900/workspace | $750/workspace | 5,000 billable tickets/month; up to 500 user seats; 2 API requests/second; unlimited stores |
| enterprise | custom | — | More than 5,000 billable tickets/month; up to 500 user seats; 4 API requests/second |
free tierno free tier (7-day trial; no card; all features available during trial)
billingStarter monthly only; Basic, Pro, Advanced and Enterprise monthly + annual (annual billed upfront; about 16% off / 2 months free)
hidden costsTicket overages are $0.40 each on Starter/Basic, $0.36 each on Pro/Advanced, and custom on Enterprise. AI Agent costs $1.00 per resolved interaction monthly or $0.90 annually, and each AI interaction also consumes a helpdesk ticket; AI overage is $1.50. Voice and SMS are paid add-ons, and applicable sales tax is extra.
verified 2026-08-12 · source ↗
Can I open-source Gorgias?
Yes. Chatwoot replaces Gorgias today — self-host it on your own server or machine with no subscription. The full list of open-source alternatives is on this page.
How much does Gorgias cost?
Gorgias costs about $60/month (Basic, checked 2026-07-31), which is $720 per year. That's what you save by replacing it with open source.
What do I lose by replacing Gorgias?
Honestly: deep commerce integrations, order actions, automation, AI, and high-volume support operations; omnichannel integrations; large-scale deliverability; AI resolution tuning; enterprise routing and compliance. If any of those are load-bearing for you, keep paying.
Is there an open-source alternative to Gorgias?
Yes: Chatwoot (Email and Shopify conversations share one inbox; useful ecommerce plumbing, minus Gorgias's deeper store automations.) Zammad (Helpdesk and ticketing that pulls email, chat, phone, and socials into one agent workspace.)