Gorgias alternatives: 2 open-source picks
Gorgias costs $60/mo — $720 a year. These 2 alternatives replace it for $0, led by Chatwoot and Zammad. All 2 are open source. License, stars and last commit checked by hand on 2026-08-29. No trials, no crippled tiers.
Email and Shopify conversations share one inbox; useful ecommerce plumbing, minus Gorgias's deeper store automations.
Helpdesk and ticketing that pulls email, chat, phone, and socials into one agent workspace.
licenseAGPL-3.0
runsyour server
setupnot verified by us yet — check the repo README
facts verified 2026-08-29
What each one is, in full: Chatwoot · Zammad
last updated 2026-08-29 · no votes, no pay-to-list · just what's real
how to choose a Gorgias alternative
Most proven
Chatwoot, with 36,772 GitHub stars — the largest community of the 2, which usually means more answers when something breaks.
Works on your phone
Chatwoot has a mobile app on iOS and Android.
Needs real ops to self-host
Chatwoot is capable but expects someone to run a server, updates and backups. Budget for that before choosing it.
what you give up by leaving Gorgias
- deep commerce integrations, order actions, automation, AI, and high-volume support operations
- omnichannel integrations
- large-scale deliverability
- AI resolution tuning
- enterprise routing and compliance
None of the picks above covers all of it. The full verdict says which gaps matter.
Gorgias alternatives at a glance
| tool | license | running it | platforms | stars | active |
|---|---|---|---|---|---|
| Chatwoot | open source | self-host, real ops | web, ios, android, self-hosted | 36,772 | 2026-09 |
| Zammad | AGPL-3.0 | docker to self-host | self-hosted, web | 5,907 | 2026-09 |
why people still pay for Gorgias
People still pay for Gorgias because support software survives because missing or misrouting one customer message is expensive and every channel behaves differently. The recurring cost buys message delivery, webhooks, threading, identity, permissions, attachments, notifications, spam, search, uptime, and retention, not just the visible interface. If none of that applies to you, any pick above saves $720 a year.
questions about switching from Gorgias
Is there an open-source alternative to Gorgias?
Yes: Chatwoot, Zammad. Every tool on this page is open source: no trials, no crippled tiers.
Can open source really replace Gorgias?
Our verdict is YES. Chatwoot (37k stars), Zammad (6k stars) are mature open-source replacements for Gorgias — self-host with real ops work and stop paying $60/mo. The full verdict, and what you give up by switching, is at caniopensourceit.online/gorgias.
What is the most popular open-source Gorgias alternative?
By GitHub stars, Chatwoot (36,772). Zammad is next with 5,907.
