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Zammad

★ 5k

Helpdesk and ticketing that pulls email, chat, phone, and socials into one agent workspace.

Zammad does the job of Zendesk, self-hosted. It is AGPL-licensed, so a hosted fork has to publish its changes, and setting it up is an afternoon, not a weekend. Zendesk bills $55/agent for it. 5k stars on GitHub.

Open-source replacement for Zendesk.

Licence
AGPL-3.0
Self-hosting
Medium
The paid one costs
$55/agent
GitHub stars
5k
view the code →official site →

Is it actually a replacement?

We have written a verdict on what it replaces — what you lose, and why people still pay:

How Zammad runs

Where it runs

Zammad runs on your server.

What setup takes

not verified by us yet — check the repo README.

Zammad questions

Is Zammad open source?

Yes — it is released under AGPL-3.0.

Can Zammad replace Zendesk?

Our verdict on Zendesk is YES. Chatwoot (36k stars), Zammad (6k stars), FreeScout (4k stars) are mature open-source replacements for Zendesk — self-host with real ops work and stop paying $69/mo.

Can I self-host Zammad?

Yes — we rate it medium to self-host, and it runs on your server.

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