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the catalog · 🛟 Customer support

Chatwoot

★ 25k

Open-source customer support platform with live chat, shared inbox, and omnichannel messaging

Chatwoot does the job of Intercom and Zendesk, self-hosted. It is MIT (+EE)-licensed, so you can do essentially what you like with it, and setting it up is an afternoon, not a weekend. Intercom bills $39-99/agent for it. 25k stars on GitHub.

Open-source replacement for Intercom, Zendesk.

Licence
MIT (+EE)
Self-hosting
Medium
The paid one costs
$39-99/agent
GitHub stars
25k
view the code →official site →

Is it actually a replacement?

We have written a verdict on what it replaces — what you lose, and why people still pay:

How Chatwoot runs

Where it runs

Chatwoot runs on your server.

What setup takes

not verified by us yet — check the repo README.

Chatwoot questions

Is Chatwoot open source?

Yes — it is released under MIT (+EE).

Can Chatwoot replace Intercom?

Our verdict on Intercom is YES. Chatwoot (36k stars), Zammad (6k stars), Live Helper Chat (2k stars) are mature open-source replacements for Intercom — self-host with real ops work and stop paying.

Can I self-host Chatwoot?

Yes — we rate it medium to self-host, and it runs on your server.

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