Chatwoot replaces 17 paid apps
One open-source tool, 17 subscriptions it can stand in for. Each pairing below is curated and verified by hand, with the honest catch spelled out. No votes, no pay-to-list.
licenseMIT (+EE)
runsyour server
setupnot verified by us yet — check the repo README
facts verified 2026-08-29
Open-source customer support platform with live chat, shared inbox, and omnichannel messaging
the verdict →all Chatbase alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchIt has less mature enterprise reporting, administration, marketplace integration and support operations than Zendesk, while self-hosting adds upkeep.
the verdict →all Zendesk alternatives →
Email and Shopify conversations share one inbox; useful ecommerce plumbing, minus Gorgias's deeper store automations.
the verdict →
Open-source customer support platform with live chat, shared inbox, and omnichannel messaging
the verdict →all MagicChat alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchYou replace Crisp's managed service with Docker, upgrades, backups and channel-deliverability work.
the verdict →all Crisp alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchYou give up Tidio's hosted simplicity and take responsibility for Chatwoot's server, upgrades, backups and email delivery.
the verdict →all Tidio alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchIt is support-inbox oriented and weaker than Front for email-first shared drafting, internal collaboration, routing rules and multi-inbox operations.
the verdict →all Front alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchChatwoot is broader and self-hosted, but its email conversation experience and Beacon-style polish are less focused than Help Scout's.
the verdict →all Help Scout alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchYou trade LiveChat's managed uptime, upgrades and deliverability for operating a multi-service server yourself.
the verdict →all LiveChat alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchIt is a broader omnichannel stack that requires self-hosting rather than Groove's simple managed shared mailbox.
the verdict →all Groove alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchThe software is the same core, but you lose Chatwoot Cloud's managed upgrades, backups, monitoring and incident response.
the verdict →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchChatwoot is omnichannel-first and self-hosted, so Freshdesk's mature email-ticket workflow, reporting and managed operations are weaker or become your job.
the verdict →all Freshdesk alternatives →
Collaborative email with private notes, mentions and ownership; also handles chat when Missive was doing too much.
the catchIt handles ownership and private notes but loses Missive's chat-like email collaboration and broader team-communication polish.
the verdict →all Missive alternatives →
Open-source customer support platform with live chat, shared inbox, and omnichannel messaging
the verdict →all Eloqra alternatives →
Email, live chat and messaging with assignments, notes and automations; self-hosting adds a small Rails estate.
the verdict →all Helpwise alternatives →
A proper support inbox with assignments and automations; it replaces the Gmail skin rather than living inside it.
the catchAssignments and private notes work, but the team leaves Gmail and does support in a separate application.
the verdict →all Hiver alternatives →
A proper support inbox with chat, email and a help center; free software, billable server chores.
the catchIt is weaker than Intercom in proactive messaging, AI automation, product tours, customer-data segmentation and the breadth of supported channels and integrations.
the verdict →all Intercom alternatives →last updated 2026-08-29 · up to $6,816/yr replaced · no votes, no pay-to-list